London Luton Airport (LLA) recently hosted Rob Bishton, Chief Executive of the UK Civil Aviation Authority (CAA) and his team for a terminal tour. 

With assisted travel passenger numbers at LLA rising by 30%*, the CAA’s visit provided an opportunity to highlight LLA’s continued commitment and investment in maintaining a simple, friendly and inclusive environment for all passengers. 

The visit included a tour of LLA’s new, purpose-built Assisted Travel lounge. The lounge is set to open later this year and features a sensory space, adult changing areas, charging points for wheelchairs, adjustable lighting, flight information screens and a range of seating options.  

During the visit, the CAA also shadowed LLA staff hosting the airport’s latest Accessibility Familiarisation Day which provided an opportunity for passengers requiring additional support to experience the airport environment and learn more about the assistance available to them. Representatives were able to speak with passengers participating in the event about their travel experiences and witness their journey through the airport.   

Alberto Martin, Chief Executive Officer at London Luton Airport, commented: “London Luton Airport is committed to maintaining an accessible and inclusive environment for all. Initiatives such as our Accessibility Familiarisation Days, along with our regular Accessibility Forum, provide valuable opportunities for our teams to exchange ideas and feedback with passengers with a wide range of assisted travel requirements – all of which supports our commitment to delivering a consistently simple and friendly passenger experience.   

“We were delighted to welcome the CAA to the airport and to have the opportunity to showcase LLA’s soon-to-open Assisted Travel Lounge. The lounge is a hugely important investment for the airport and we were thrilled to receive such positive feedback on the enhanced facilities that our assisted travel passengers will benefit from.” 

Rob Bishton, Chief Executive of the UK Civil Aviation Authority, commented: “We believe that everyone should have fair access to air travel and work with industry to drive improvements. London Luton Airport is setting a positive example of how the aviation sector is stepping up to support disabled passengers and give more people the opportunity to take to the skies. LLA’s assisted travel airport lounge is fantastic and a prime example of how the whole sector can better service its customers." 

Captain David Morgan, Chief Operating Officer at easyJet, said: “easyJet is committed to making travel accessible for everyone. Our goal is to ensure that every passenger feels supported, valued, and confident when they choose to fly with us. Working with London Luton to support their Accessibility Day is just one of the ways we are continuously working to enhance our customer’s experience, as well as through comprehensive training and collaborating with accessibility experts through our Assisted Travel Advisory Board, to ensure we are inclusive to all.” 

* vs a national increase of 17% 

-Ends- 

About London Luton Airport

London Luton Airport (LLA) is one of the UK’s busiest airports, carrying over 16.7 million passengers in 2024. The airport is operated by a consortium, of which the majority shareholder is AENA, the world’s largest airport operator, and InfraBridge, a leading infrastructure investment manager. Airlines include easyJet, Wizz Air, Jet2 (flights begin from April 2025) Ryanair, Tui, FlyOne, Sun Express and El Al.

The Luton Airport Express is a dedicated train service that allows passengers to travel from central London to the LLA terminal in around 30 minutes. The Luton Airport Express runs from St Pancras International to Luton Airport Parkway station and connects seamlessly with the DART, an electrically powered people mover that connects to the airport terminal in less than four minutes.

Last year, LLA was named European Airport of the Year (10-25 million passengers) by ACI EUROPE. 

In 2023, LLA also became only the third major UK airport to achieve Level 4 of the globally recognised Airport Carbon Accreditation scheme, demonstrating that it is ‘transforming its operations to achieve carbon reductions in line with global climate goals’. With a maximum score of 100 and a five-star rating, LLA has been ranked as a sector leader for three consecutive years in the Global Real Estate Sustainability Benchmark (GRESB) benchmark of sustainability governance management and performance of major infrastructure assets worldwide.

To learn about the progress London Luton Airport is making across its sustainability programme please click here.

Further information on London Luton Airport can be found here: https://www.london-luton.co.uk/

London Luton Airport – PR agency:
E: LLA@tinmancomms.com

London Luton Airport Press Office
T: 01582 395333
E: pressoffice@ltn.aero

URL: https://mediahub.london-luton.co.uk/news/25032025/caa-praises-lla-for-focus-on-assisted-travel