London Luton Airport (LLA) welcomed 4.3 million passengers this summer (June 1st to Aug 31st) as its post pandemic recovery continues. This compares just two million during the same period in last year.

Despite the sudden return in demand following the removal of travel restrictions, LLA has continued to provide a great customer experience with an average wait time in security of 9 minutes or less with more than 80% rating their experience as very good or excellent.*

The summer getaway saw passengers flying to a total of 142 destinations across Europe and North Africa from LLA, with the reintroduction of flights to Skiathos in Greece and Sarajevo, capital of Bosnia and Herzegovina, adding to the choices available. Amsterdam, Budapest, Dublin, Lisbon, Palma (Majorca) and Tel Aviv were among the airport’s most popular destinations.

More than a quarter of all flights this summer were operated using ‘next generation’ aircraft such as the Airbus NEO and 737 Max, which have the benefit of producing fewer emissions and less noise.

The summer also saw the opening of several new shops and restaurants including The Bookshop by WHSmith, The Big Smoke Taphouse and Kitchen and Mexican street food specialist, El Mexicana.

Alberto Martin, Chief Executive of LLA, commented: “For many passengers, this will have been their first summer trip since before the pandemic began and our aim throughout has been to maintain a high level of operational and customer service excellence and to deliver a consistently smooth and friendly travel experience. Our recruitment drive for frontline staff began in autumn 2021 and this early planning, together with our continued collaboration with Luton Rising, has been instrumental in ensuring we’ve been able to deliver on those aims for our customers.”

Notes to editors:

*Measured as part of ASQ – a globally recognised airport customer service benchmarking programme.

About London Luton Airport:

London Luton Airport (LLA) is one of the UK’s busiest airports, carrying 58 million passengers in the past five years.

The airport is operated by a consortium of which the majority shareholder is AENA, the world’s largest airport operator, and AMP Capital, a specialist global investment manager. Airlines include easyJet, Wizz Air, Ryanair, Tui, Blue Air, FlyOne, Sun Express and El Al.

Passengers travelling by rail can reach the airport via a half-hourly express rail service which operates between London and Luton Airport Parkway. In addition, work is nearly complete on a new light rail system linking the airport with Luton Airport Parkway station. The project is being delivered by the airport’s owner Luton Rising – a company owned by Luton Council to enhance local and regional economic growth and social investment.

London Luton Airport is an accredited Real Living Wage employer. The introduction of the Real Living Wage, the only UK rate calculated according to living costs, reflects LLA’s commitment to be a responsible and ethical employer.

Contact Details:

London Luton Airport Press Office 01582 395333

pressoffice@ltn.aero

URL: https://mediahub.london-luton.co.uk/news/21092022/summer-shines-for-london-luton-airport