London Luton Airport (LLA) has been Highly Commended at the prestigious ACI Europe Best Airport Awards. 

The recognition follows LLA being crowned Best European Airport (10-25m passengers) in the same awards in 2024, and being named in the top 10 of Skytrax Best Low-Cost Airports, in the Skytrax World Airport Awards.

The ACI Europe Best Airport Awards are the industry’s highest accolade recognising outstanding airport performance and achievement, celebrating innovation, sustainability, and outstanding passenger experiences.

Judges praised LLA for its strong commitment to delivering wider social value. They highlighted the airport’s impactful community initiatives, particularly its focus on education, skills and career opportunities, as well as its inclusive accessibility programmes. Overall, the panel described the airport as “remarkable across all areas,” recognising its success in extending its role beyond core operations.

LLA received the award at ACI Europe’s 36th Annual Congress and General Assembly hosted in Prague, Czech Republic. 

Alberto Martin, Chief Executive of London Luton Airport, commented: “We’re delighted to be named among the best airports in Europe. This recognition reflects London Luton Airport’s ambition, performance and progress across all aspects of our operation as we continue to deliver our vision to be the UK's simplest and friendliest major airport. I am extremely proud and thankful to all of our teams and partners whose passion, professionalism and collaboration have made this possible".

The ACI Europe Best Airport Awards are judged by an independent panel of industry experts and recognise airports of all sizes across the continent. Being named Highly Commended in 2026 places LLA among the top-performing airports in Europe.

-Ends-

 2025 highlights for the airport include: 
•    Record customer satisfaction levels , with the airport achieving 4.14/5 and passengers praising the simple and friendly experience, speed, efficiency, helpful and welcoming staff, and extensive range of shops and restaurants 
•    Named gold winner of the Best Customer Centric Culture (over 500 employees) category and silver award in the Best Customer Experience for Vulnerable Customers category, recognising its service for passengers requiring assisted travel, at the at UK Customer Experience Awards
•    Becoming the first airport worldwide to achieve BSI Service Excellence Kitemark
•    Receiving the highest rating of ‘Very Good’ from the Civil Aviation Authority (CAA) for its service to passengers with reduced mobility and those who require assisted travel
•    ACI Level 4 Customer Experience accreditation
•    Awarding over £400,000 in community grants benefitting around 33,000 local people 
•    Investing £25m in the local supply chain within five miles of the airport (c.20% of total spend)
•    Supporting 1,660 young people through education and skills programmes, including Classroom to Careers skills workshops and environmental learning sessions

About London Luton Airport

London Luton Airport (LLA) is one of the UK’s busiest airports, operated by a consortium, of which the majority shareholder is AENA, the world’s largest airport operator, and InfraBridge, a leading infrastructure investment manager. Airlines include Jet2, easyJet, Wizz Air, Ryanair, Tui, FlyOne, Sun Express, El Al and Jazeera.

The airport is owned for community benefit by Luton Rising, a company wholly-owned by Luton Council, which has invested more than £500m in front-line, voluntary and charitable services since 1998.

The Luton Airport Express allows passengers to travel from central London to the LLA terminal in around 30 minutes. The service runs from St Pancras International to Luton Airport Parkway station and connects seamlessly with the DART, an electrically powered people mover that connects to the airport terminal in less than four minutes.

In 2024, LLA was named European Airport of the Year (10-25 million passengers) by ACI EUROPE, and in 2025 LLA received the highest possible rating of 'Very Good' in the annual Airport Accessibility report published by the CAA, assessing assisted travel service performance.

LLA also achieved the renewal of the globally recognised Airport Carbon Accreditation scheme Level 4, demonstrating that it is ‘transforming its operations to achieve carbon reductions in line with global climate goals’. With a maximum score of 100 and a five-star rating, LLA has been ranked as a sector leader for four consecutive years in the Global Real Estate Sustainability Benchmark (GRESB) benchmark of sustainability governance management and performance of major infrastructure assets worldwide.

LLA continues to be a major employer and a key economic driver in Bedfordshire — supporting 28,000 jobs and contributing £830 million per year to the local economy. 

Further information on London Luton Airport can be found here: https://www.london-luton.co.uk/ 

London Luton Airport Press Office
T: 01582 395333
E: pressoffice@ltn.aero

URL: https://mediahub.london-luton.co.uk/news/25062026/lla-among-europes-best