London Luton Airport (LLA) has been named the UK’s best airport for low-cost airlines by Skytrax, a global airport and airline review website, also ranking among the top ten terminals globally.

The Skytrax World Airport Awards are based entirely on customer feedback and independent surveys that evaluate everything from airport services and facilities to passenger satisfaction and overall experience and is the world’s largest annual global airport customer satisfaction survey.

Last year, LLA was named Best European Airport (10-25 million passengers) by Airports Council International (ACI Europe) and in 2023 was named Best UK airport by readers of the prestigious Condé Nast Traveller. 

It follows a period of continued investment and transformation at LLA, which has included the launch of the DART* and Luton Airport Express rail service, a £20m upgrade to the latest security technology and an increased choice of shops and restaurants including the largest airside restaurant in the UK. 

Alberto Martin, Chief Executive Officer of London Luton Airport, commented: "We are thrilled to be named best low-cost airline terminal in the UK, and one of the top ten globally in the Skytrax awards. It reflects the hard work of the incredible teams across London Luton Airport, who are passionate about delivering outstanding value and a simple and friendly passenger experience. It also underlines the commitment of our airline partners, which include several of the biggest low-cost carriers. The recently approved sustainable growth plans for LLA, proposed by the airport owner Luton Rising, pave the way for many more exciting new opportunities to innovate and improve the passenger experience.” 

*Owned and operated by the airport owner, Luton Rising

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Notes for Editors

LLA recently became one of the first UK organisations, and the first UK airport, to achieve certification to the new BSI Kitemark for Service Excellence, demonstrating a commitment to consistently delivering an outstanding passenger experience, and in 2024 was voted as the standout European airport for food and beverage choice at the 2024 Airport Food & Beverage (FAB) Awards in recognition for its significant investment, quality, service, and performance across an extensive range of dining options.  

About The World Airport Awards

The World Airport Awards are prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey.

Operating since 1999, the World Airport Awards are independent and impartial, and provide a customer satisfaction study that is global in scope and coverage. They are regarded as a quality benchmark for the world airport industry, assessing customer service and facilities across over 575 airports. The survey and awards process is provided to airports at no cost.

The Awards are based on the World Airport Survey questionnaires completed by over 100 nationalities of airport customers during the survey period, which operated from August 2024 to February 2025. The survey evaluated the customer experience across airport service and product key performance indicators – from check in, arrivals, transfers, shopping, security / immigration through to departure at the gate.

About London Luton Airport

London Luton Airport (LLA) is one of the UK’s busiest airports, carrying over 16.7 million passengers in 2024. The airport is operated by a consortium, of which the majority shareholder is AENA, the world’s largest airport operator, and InfraBridge, a leading infrastructure investment manager. Airlines include easyJet, Wizz Air, Jet2 (flights begin from April 2025) Ryanair, Tui, FlyOne, Sun Express and El Al.

The Luton Airport Express is a dedicated train service that allows passengers to travel from central London to the LLA terminal in around 30 minutes. The Luton Airport Express runs from St Pancras International to Luton Airport Parkway station and connects seamlessly with the DART, an electrically powered people mover that connects to the airport terminal in less than four minutes.

Last year, LLA was named European Airport of the Year (10-25 million passengers) by ACI EUROPE. 

In 2023, LLA also became only the third major UK airport to achieve Level 4 of the globally recognised Airport Carbon Accreditation scheme, demonstrating that it is ‘transforming its operations to achieve carbon reductions in line with global climate goals’. With a maximum score of 100 and a five-star rating, LLA has been ranked as a sector leader for three consecutive years in the Global Real Estate Sustainability Benchmark (GRESB) benchmark of sustainability governance management and performance of major infrastructure assets worldwide.

To learn about the progress London Luton Airport is making across its sustainability programme please click here.

Further information on London Luton Airport can be found here: https://www.london-luton.co.uk/

Contact Details:

London Luton Airport – PR agency:
E: LLA@tinmancomms.com

London Luton Airport Press Office
T: 01582 395333
E: pressoffice@ltn.aero

URL: https://mediahub.london-luton.co.uk/news/15042025/lla-is-skytrax-best-low-cost-uk-airport