London Luton Airport (LLA) has been named as the UK’s best airport by readers of the prestigious Condé Nast Traveller magazine. 

The Readers’ Choice Awards launched in 1998 and are regarded as one of the most prestigious and coveted awards in the travel industry, providing readers with an opportunity to celebrate the world’s best hotels, resorts, countries, cities, islands, airlines, airports and cruises. Nominations are marked on various criteria, including service, food and atmosphere, with more than 240,000 people worldwide sharing their experiences. 

Having held the second-place spot for the last three years, LLA secured the first-place spot with a score of 80.78 out of 100, ahead of previous winner, London City Airport. 

The publication of the 2023 survey comes as LLA has also been named as a finalist in the 2023 UK Customer Experience Awards (CXA) for the third year running, in recognition of its commitment to delivering exceptional customer service to passengers. 

Having welcomed more than 15 million passengers in the past 12 months, LLA has continued to deliver a strong operational performance, with four out of five passengers rating their experience at the airport as ‘very good or excellent’. *  

A further £30m is being invested to further improve the passenger experience including a new 500 seat mezzanine restaurant and the latest security screening technology.  

Neil Thompson, Operations Director at LLA, commented: “Our ongoing investment in the London Luton Airport terminal underlines our commitment to providing first-class facilities and even greater choice for our passengers, and this recognition is testament to the committed and service-led approach of our team. The Condé Nast Traveller Reader’s Choice Awards are based entirely on passenger feedback, with airports scored across a range of criteria including service levels, atmosphere and food. We are therefore thrilled to be named as the number one UK airport for 2023.”

Alberto Martin, Chief Executive of LLA, commented: “Condé Nast Traveller is firmly established as one of the world’s most highly regarded travel magazines and we are delighted that our team’s focus on delivering a simple, friendly passenger experience, along with the strategic investments that have been made in London Luton Airport, has been recognised by such a discerning readership.”

-Ends - 

Notes to Editor
*Measured as part of ASQ – a globally recognised airport customer service benchmarking programme

About London Luton Airport
London Luton Airport (LLA) is one of the UK’s busiest airports, carrying over 13 million passengers in 2022.

The airport is operated by a consortium, of which the majority shareholder is AENA, the world’s largest airport operator, and InfraBridge, a leading infrastructure investment manager. Airlines include easyJet, Wizz Air, Ryanair, Tui, FlyOne, Sun Express and El Al.

The Luton Airport Express is a new dedicated train service that allows passengers to travel from central London to the LLA terminal in around 30 minutes. The Luton Airport Express runs from St Pancras International to Luton Airport Parkway station and connects seamlessly with the DART, an electrically powered people mover that connects to the airport terminal in less than four minutes.

This year, LLA became only the third major UK airport to achieve Level 4 of the globally recognised Airport Carbon Accreditation scheme, demonstrating that it is ‘transforming its operations to achieve carbon reductions in line with global climate goals’. 

LLA has been ranked as a sector leader for a second consecutive year in the Global Real Estate Sustainability Benchmark (GRESB) assessment for sustainability governance and performance. LLA achieved a maximum score of 100 and a five-star rating across all aspects of the internationally recognised sustainability framework that benchmarks the environmental, social and governance (ESG) management and performance of major infrastructure assets worldwide. 

To learn about the progress London Luton Airport is making across its sustainability programme please click here

Further information on London Luton Airport can be found here: https://www.london-luton.co.uk/

Contact Details:

London Luton Airport Press Office 
T: 01582 395333
E: pressoffice@ltn.aero

London Luton Airport – PR agency:
E: LLA@tinmancomms.com

URL: https://mediahub.london-luton.co.uk/news/09112023/cond-nast-readers-vote-lla-as-best-uk-airport