London Luton Airport (LLA) has announced investment worth more than £30 million to enhance the passenger experience. It follows another successful summer, during which 3.3 million passengers passed through the terminal (1st July – 31st August), with four in five passengers rating their overall passenger experience as ‘very good’ or ‘excellent’*.

LLA is embarking on the £8 million development of a new, flagship two-storey restaurant to replace the existing Frankie & Benny’s unit. Set to open next year, the restaurant will feature a striking mezzanine floor overlooking the LLA departure lounge and will accommodate up to 500 diners.

The project signals the latest phase of an investment programme that has included the opening of several new shops and restaurants, new and upgraded toilet and washroom amenities and facilities for a children’s play area this year.

Work on the new restaurant begins on Monday 11th September, while a £20 million refurbishment of LLA’s security hall is already underway. This includes the installation of the new state-of-the-art body scanners and new CT scanner technology, speeding up processing times, as well as new flooring and ceilings to ensure a better passenger experience.

Alberto Martin, Chief Executive at London Luton Airport, commented: “This is an exciting phase of development that will deliver yet more enhancements to London Luton Airport’s simple and friendly passenger experience. This year, we have already invested £12 million in enhancing facilities across the terminal and we are already seeing the benefits of this investment, with excellent passenger feedback on our latest shops, restaurants and upgraded passenger facilities. Throughout the summer, our teams have worked hard to achieve a strong operational performance and our aim throughout this development project is to maintain that level of service while ensuring that disruption is kept to a minimum.”

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Notes to Editors

* Measured as part of ASQ – a globally recognised airport customer service benchmarking programme.

Image credit: 3DReid

About London Luton Airport

London Luton Airport (LLA) is one of the UK’s busiest airports, carrying over 13 million passengers in 2022.

The airport is operated by a consortium of which the majority shareholder is AENA, the world’s largest airport operator, and InfraBridge, a leading infrastructure investment manager. Airlines include easyJet, Wizz Air, Ryanair, Tui, FlyOne, Sun Express and El Al.

The Luton Airport Express is a new dedicated train service launched by East Midlands Railway (EMR) that allows passengers to travel from central London to the LLA terminal in around 30 minutes. With fares starting from approximately £10, the Luton Airport Express runs from St Pancras International to Luton Airport Parkway station and connects seamlessly with the DART, a new automated, electrically powered people mover that connects to the LLA terminal in less than four minutes.

London Luton Airport is ranked as the best performing company by GRESB, an internationally recognised sustainability framework that benchmarks environmental, social and governance (ESG) management and performance. LLA is ranked first among all participating assets, achieving a maximum score of 100 and a 5-star rating.

To learn about the progress London Luton Airport is making across its sustainability programme please click here

Further information on London Luton Airport can be found here: https://www.london-luton.co.uk/

Contact Details:

London Luton Airport Press Office 
T: 01582 395333
E: pressoffice@ltn.aero

London Luton Airport – PR agency:
E: LLA@tinmancomms.com 

URL: https://mediahub.london-luton.co.uk/news/07092023/multi-million-pound-investment-follows-successful-summer-for-london-luton-airport