London Luton Airport (LLA) is ranked the 2nd best airport in the UK by Conde Nast Traveller as part of their Readers’ Choice Awards.

The airport, which has held the coveted second place spot for the last three years has had a very successful summer period welcoming 4.3 million passengers*. Alongside increasing passenger numbers, LLA has continued to provide a great customer experience with an average wait time in security of 9 minutes or less. With more than 80% rating their experience as very good or excellent**, this consistent service is clearly reflected by the positioning in the Readers’ Choice rankings.

Alongside this latest accolade, the Airport is also a finalist in the ‘UK Customer Experience Awards 2022’ in the 'Best Business Change & Transformation' category.

Alberto Martin, Chief Executive of LLA, commented: “Conde Nast Traveller is one of the most inspirational travel magazines in the world, and to be recognised in a top spot by the readers of the publication is a real honour. Our mission at London Luton Airport is to deliver a consistently smooth and friendly travel experience, and we are delighted that our passengers are recognising our commitments through this award.”

The Readers’ Choice Awards is one of the longest-running and most prestigious awards in the travel industry. They cover all aspects of travel and recognise the world’s best hotels, resorts, countries, cities, islands, airlines, airports and cruises and provide a snapshot of where and how people travel.

Notes to Editor:

*Data taken from June 1st to Aug 31st 2022

**Measured as part of ASQ – a globally recognised airport customer service benchmarking programme. 96% rated their experience good, very good or excellent.

About London Luton Airport:
London Luton Airport (LLA) is one of the UK’s busiest airports, carrying 58 million passengers in the past five years.

The airport is operated by a consortium of which the majority shareholder is AENA, the world’s largest airport operator, and AMP Capital, a specialist global investment manager. Airlines include easyJet, Wizz Air, Ryanair, Tui, Blue Air, FlyOne, Sun Express and El Al.

Passengers travelling by rail can reach the airport via a half-hourly express rail service which operates between London and Luton Airport Parkway. In addition, work is nearly complete on a new light rail system linking the airport with Luton Airport Parkway station. The project is being delivered by the airport’s owner Luton Rising – a company owned by Luton Council to enhance local and regional economic growth and social investment.

London Luton Airport is an accredited Real Living Wage employer. The introduction of the Real Living Wage, the only UK rate calculated according to living costs, reflects LLA’s commitment to be a responsible and ethical employer. 

London Luton Airport Press Office 01582 395333
pressoffice@ltn.aero

URL: https://mediahub.london-luton.co.uk/news/04102022/t-1